Please read these terms carefully before using our services. By placing a ride request with Pick Me Up and Go, you agree to be bound by the terms below.
Pick Me Up and Go ("Company," "we," "us," or "our") is a privately operated chauffeur and personal ride service based in Sandown, New Hampshire, serving the greater Nashua/Manchester area and surrounding communities. We operate as a scheduled transportation service — not a rideshare platform — and all rides are driver-assigned and confirmed before the trip begins.
Our website is pickmeupandgo.com. You can reach us at (603) 819-5385 or by sending us a message.
A ride request submitted through our booking form or via phone/text is a request, not an automatic confirmation. Your booking is confirmed only when you receive a written or text confirmation from us including your booking reference number.
You are responsible for providing accurate pickup and drop-off locations, a valid phone number, and a correct pickup time. Errors in any of these details that result in delays, failed pickups, or additional mileage are your responsibility.
We require at least 2 hours' notice for all bookings. Same-day requests submitted with less than 2 hours of lead time are subject to availability and are not guaranteed. We strongly recommend booking in advance, especially for airport trips and early-morning pickups.
Requests to change a pickup time, address, or drop-off location must be made at least 2 hours before the scheduled pickup. Changes requested with less notice will be accommodated on a best-effort basis but cannot be guaranteed. Significant route changes (adding substantial distance) may result in a price adjustment; we will inform you before proceeding.
If a passenger is not present at the confirmed pickup location within 10 minutes of the agreed pickup time and has not contacted us, the trip will be marked as a no-show. No-show rides are charged in full and are not eligible for a refund. Our driver will attempt to contact you at least once before leaving.
We understand plans change. Our cancellation policy is designed to be fair to both passengers and drivers.
| When you cancel | Refund | Notes |
|---|---|---|
| 2+ hours before pickup | Full refund | 100% of the fare is returned to your original payment method, typically within 5–10 business days. |
| Less than 2 hours before pickup | 50% refund | A 50% cancellation fee applies to cover driver time and positioning. The remaining 50% is refunded. |
| After driver has departed to pickup | No refund | Once the driver is en route, the full fare is non-refundable. |
| No-show | No refund | Passenger not present at pickup within 10 minutes; full fare charged. |
To cancel a booking, text or call us at (603) 819-5385 with your booking reference number, or use the cancellation option in the Contact section of our website. The cancellation time is recorded as when we receive and acknowledge your request — not when it is sent.
For airport pickups, if your inbound flight is delayed, we will do our best to adjust your pickup time at no additional charge, provided you notify us as soon as you are aware of the delay. We track flights where a flight number is provided at booking. If a flight is cancelled by the airline, you are entitled to a full refund or rebooking at no cost.
We may offer discretionary refunds or credits in cases of documented emergencies (medical emergency, death in immediate family, severe weather making travel impossible). These are evaluated on a case-by-case basis and are not guaranteed.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. Payment is collected at the time of booking to confirm your reservation.
Fare quotes provided through our booking form or by text/phone are estimates based on the route information you provide. The final fare is based on the actual pickup and drop-off addresses. If you provide an incorrect address that results in a significantly different route, the fare may be adjusted accordingly, and we will notify you before completing the trip.
Quotes do not include tolls or parking fees unless explicitly stated. Any tolls or parking costs incurred during your trip may be added to the total fare.
Gratuity is not included in our quoted fares. Tips are appreciated but entirely voluntary and can be given directly to the driver in cash or arranged through us.
If a payment fails at booking, your reservation will not be confirmed. If a chargeback is filed against a legitimate charge, we reserve the right to dispute it and may decline future bookings from that account until the matter is resolved.
We expect all passengers to treat our drivers and vehicles with respect. The following behaviors are grounds for immediate trip termination without refund:
If a passenger causes damage to the vehicle (vomiting, spills requiring professional cleaning, physical damage), a cleaning or repair fee will be assessed and charged to the payment method on file. Cleaning fees start at $75; structural or mechanical damage is billed at cost.
All passengers are required to wear seatbelts at all times during the trip, as required by New Hampshire law. The driver may decline to begin or continue a trip if a passenger refuses to comply.
All riders must be at least 18 years of age. We do not transport unaccompanied minors under any circumstances. A passenger under 18 may only ride if accompanied by an adult who is also at least 18 years of age and who is present in the vehicle for the entire trip. The accompanying adult is responsible for the minor's conduct and safety during the ride.
If a driver arrives at a pickup location and determines that a passenger is under 18 and unaccompanied, the driver will decline the trip. In that case, the booking will be treated as a no-show and the full fare will be charged.
For airport departures, we recommend scheduling your pickup to arrive at the terminal with sufficient time before your flight — generally 2 hours before domestic flights and 3 hours before international flights. We are not responsible for missed flights due to passenger-provided pickup times that prove insufficient, unforeseen traffic, road closures, or events outside our control.
For airport arrivals, we monitor your flight when a flight number is provided. If your flight is delayed, we will adjust the pickup time accordingly. Please text us upon landing so we can coordinate the most efficient pickup point.
For airport arrivals, 30 minutes of complimentary wait time is included from the time the flight lands (or from your confirmed arrival time if no flight number was provided). Additional waiting beyond 30 minutes may be subject to a waiting fee of $1 per minute, charged in 5-minute increments.
For all other pickups, the driver will wait 10 minutes from the scheduled pickup time at no additional charge. Waiting beyond 10 minutes is subject to the same $1/minute rate.
For events at stadiums or large venues, post-event pickup times are estimates only. We will coordinate with you via text when you are ready for pickup. Heavy traffic during major events may result in delays; we will do our best to communicate estimated arrival times in real time.
We are committed to providing a professional, safe, and comfortable ride. Our drivers:
If you have a concern about driver conduct or service quality, please contact us immediately at (603) 819-5385 or by sending us a message. We take all complaints seriously.
We reserve the right to refuse or terminate service at any time if we determine that safety or professional standards cannot be upheld.
We are not responsible for personal property left in a vehicle. If you believe you left an item in one of our vehicles, contact us as soon as possible. We will make reasonable efforts to locate and return found items, but we cannot guarantee their recovery. Any costs associated with returning found items (shipping, delivery) are the passenger's responsibility.
We are not liable for delays or failures caused by circumstances beyond our reasonable control, including but not limited to: severe weather, accidents on the roadway, road closures, acts of government, mechanical breakdowns after reasonable maintenance, or other force majeure events. In such cases, we will notify you as promptly as possible and offer a rescheduled trip or full refund.
To the maximum extent permitted under New Hampshire law, our total liability to you for any claim arising out of or relating to our services shall not exceed the total fare paid for the specific trip giving rise to the claim. We are not liable for any indirect, incidental, consequential, punitive, or special damages.
You may not use our service for:
Violation of these prohibitions may result in permanent suspension of your ability to book with us and may be reported to appropriate authorities.
If you have a concern or dispute regarding a charge or service, we ask that you contact us first at (603) 819-5385 or by sending us a message. We aim to resolve all disputes quickly and fairly, typically within 3–5 business days.
If we cannot reach a resolution, disputes shall be resolved through binding arbitration administered in Rockingham County, New Hampshire, under the rules of the American Arbitration Association (AAA), unless you and we mutually agree otherwise. You waive the right to participate in any class-action lawsuit or class-wide arbitration.
Nothing in this section prevents either party from seeking injunctive or emergency relief from a court of competent jurisdiction where necessary to prevent immediate harm.
These Terms & Conditions are governed by and construed in accordance with the laws of the State of New Hampshire, without regard to conflict-of-law principles. Any legal proceedings not subject to arbitration shall be brought exclusively in the state or federal courts located in Rockingham County, New Hampshire.
We may update these Terms & Conditions from time to time to reflect changes in our services, operations, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may notify customers directly via email or SMS.
Your continued use of our services after a change takes effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
Questions about these Terms? We're happy to help.
Sandown, New Hampshire
Phone / Text: (603) 819-5385
Email: Send Us a Message
Website: pickmeupandgo.com
See also: Privacy Policy