Pick Me Up and Go ("we," "us," or "our") is a privately operated chauffeur and personal ride service based in Sandown, New Hampshire. Our website is pickmeupandgo.com. This policy applies to information collected via our website, booking form, phone/text communications, and directly in connection with rides we provide.
We are the "data controller" for purposes of this policy — meaning we determine how your personal information is collected and used.
We only collect information that is necessary to provide our services and communicate with you.
| Category | Specific data | How collected |
|---|---|---|
| Identity | First name, last name | Booking form, contact form, phone/text |
| Contact | Phone number, email address | Booking form, contact form, phone/text |
| Trip Details | Pickup address, drop-off address, pickup date & time, number of passengers | Booking form |
| Travel Information | Airline name, flight number (airport trips only) | Booking form (optional, for flight tracking) |
| Payment | Credit/debit card details (processed and stored by Stripe — we never see or store raw card numbers) | Booking form via Stripe |
| Communications | Messages, requests, complaints sent via contact form, email, or text | Contact form, email, SMS |
| Technical | IP address, browser type, pages visited, referral source | Automatically via cookies/server logs |
We do not collect government ID numbers, Social Security numbers, passport numbers, or health/medical information. We do not build profiles on individuals beyond what is needed to complete bookings and communicate with customers.
We use the information we collect for the following purposes:
We may occasionally send service-related messages (e.g., a follow-up after your first ride, or a reminder about an upcoming booking). We do not send unsolicited promotional marketing without your consent. You can opt out of any marketing messages at any time by replying STOP to any text or clicking the unsubscribe link in any email.
By providing your phone number and booking a ride, you consent to receive transactional SMS messages from Pick Me Up and Go related to your booking. These messages may include:
Message frequency varies based on booking activity, typically 2–5 messages per booking. Message and data rates may apply depending on your carrier and plan.
To stop receiving SMS messages, reply STOP to any message at any time. We will send one final confirmation text and remove you from future messages. Note that opting out of marketing messages does not prevent us from sending critical transactional messages (e.g., your driver has arrived) needed to complete a booking you have already placed.
For help, reply HELP to any message or contact us at (603) 819-5385.
We work with a small number of trusted vendors who help us operate our service. These vendors are given access only to the data they need to perform their specific function and are required to protect your information.
Payment processing. Your card details are transmitted directly to Stripe's servers and never pass through or are stored on ours. Stripe is PCI-DSS Level 1 certified.
Stripe Privacy Policy →Text message delivery for booking confirmations and ride notifications. Your phone number is shared with our SMS service to send transactional messages on our behalf.
Booking confirmation and contact-form response emails. Your name and email address are shared with our email provider to deliver messages.
Our website and booking application are hosted on a server with standard access logs. Server logs may include IP addresses, browser types, and pages visited.
We do not share your personal information with advertising networks, data brokers, or analytics companies that would use your data to serve you ads on other websites.
We may disclose your information to law enforcement, courts, or other authorities when required by law, court order, or to protect the safety of our drivers, passengers, or the public. We will notify you of such disclosures where legally permitted to do so.
Our website uses a limited set of cookies and similar technologies to make the site function and understand how it's being used.
These are required for the website to operate correctly — for example, maintaining your session state as you move through the booking form. You cannot opt out of these without impairing site functionality.
We may use basic server-side analytics to understand aggregate traffic patterns (e.g., how many people visit the booking page, which pages are most popular). This data is not linked to individual identities.
We do not use advertising pixels (Facebook Pixel, Google Ads, etc.) or cross-site tracking technologies on our website.
You can control or delete cookies through your browser settings. Instructions for common browsers: Chrome, Firefox, Safari.
We retain your personal information for as long as is necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.
After the applicable retention period, your data is securely deleted or anonymized. You may request earlier deletion — see Section 9 for your rights.
We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These include:
No method of data transmission or storage is 100% secure. If we become aware of a breach that may affect your personal data, we will notify affected individuals as required by New Hampshire law (RSA 359-C:20) and applicable federal requirements.
Depending on where you live, you may have certain rights regarding your personal information. We honor the following requests from all customers:
To exercise any of the above rights, contact us by sending us a message or by texting us at (603) 819-5385. We will respond within 30 days. We may need to verify your identity before processing a request.
Our services require all riders to be at least 18 years of age, unless accompanied by an adult 18 or older who is present for the entire trip. We do not knowingly collect personal information from or about unaccompanied individuals under 18, and we do not accept bookings intended solely for an unaccompanied minor.
If a booking is placed on behalf of a minor who will be accompanied by an adult, the booking information (name, contact details) is provided by and remains the responsibility of the adult placing the reservation. If you believe we have inadvertently collected personal information from an unaccompanied minor, please contact us immediately and we will delete it.
We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When we make meaningful changes, we will update the "Last updated" date at the top of this page. For significant changes that affect how we use your data, we may notify you directly via email or SMS.
Your continued use of our service after a policy change is posted constitutes your acceptance of the updated policy. We encourage you to review this page occasionally.
Privacy questions, data requests, or concerns? Please reach out — we take this seriously.
Sandown, New Hampshire
Phone / Text: (603) 819-5385
Email: Send Us a Message
Website: pickmeupandgo.com
See also: Terms & Conditions